sFiles vs
CloudFiles
Both products scored on the same matrix, from the same kinds of public source, with the same arithmetic. Every number below links back to the evidence behind it.
Both built for IT-led buyers. CloudFiles goes deeper.
Close on Enterprise Readiness, far apart on Functionality. Every figure is a composite; the evidence behind each one is linked below it.
Corner labels are for orientation only: each product is plotted at its exact scores, not placed in a cell.
- Storages SupportedL3
- IngestionL4
- DownloadL4
- PermissionsL3
- Storages SupportedL5
- IngestionL5
- DownloadL5
- PermissionsL4
CloudFiles does more, in every area
CloudFiles scores 4.4 of 5 on Functionality against 3.1 for sFiles, and fully supports 15 of the 19 features we checked against 6. CloudFiles is ahead in all four groups: browsing and searching storage, basic file tasks, advanced file tasks and Salesforce support.
Mobile use and clear pricing
sFiles works better in the Salesforce mobile app. It also publishes its prices and offers an additional Premier Support tier, so it scores higher on how it is sold and supported (4.8 against 4.2).
Level on 4 features
Both are rated the same on deeper storage features, opening the original file, editing files and version history.
Who each product is built for
Four signals, each scored 1–5 from public sources. The item-by-item trail is in the evidence post.
Four of seven identified CloudFiles reviewers work at firms of 1,000+ staff; sFiles' identified buyers top out at 500.
sFiles publishes its prices and offers an additional Premier Support tier; CloudFiles prices by quote, includes support free with every paid plan and sponsors Dreamforce.
CloudFiles is independently audited for SOC 2 Type II and builds in generation, AI and sharing; sFiles' FedRAMP claim has no matching record.
CloudFiles has 227 G2 reviews and a named partner; sFiles' G2 page has no reviews and no partner is named.
What each product does
Nineteen document-management features, each rated on the same five-rung ladder. The score is the average rung, weighted by each feature's Kano class: Dial 3, Delighter 2, Dealbreaker 1, Distractor 0. What each feature and rung means.
- L1Absent. Can't be done from Salesforce.
- L2Workaround. Only through the storage's own interface, custom code or a manual step.
- L3Limited. Works, but with gaps.
- L4Complete. Everything a buyer expects.
- L5Extended. Complete, plus useful extras.
Bars fill to the rung reached. L4 and L5 count as fully supported.
How much runs without a person
10 of the 19 features can be automated. Each is rated on a five-rung ladder for how far it runs through Flow, for admins, and Apex or an API, for developers. The score is the average rung, reported on its own: it does not change the Functionality score above.
- L1Absent. No automation for the feature.
- L2Workaround. Built-in options that act like automation, with little control.
- L3Limited. Only one of Flow, Apex or an API, or thin capabilities.
- L4Complete. Both Flow and Apex, with the basics covered.
- L5Extended. Everything in L4, plus options beyond the basics.
The two products, side by side
Stated as facts and not scored. What they share comes first, then where they differ most.
- Both install from AppExchange and link a storage folder to each Salesforce record automatically.
- Both keep files in the customer's own storage, not in Salesforce.
- Both respect the permissions already set in that storage.
“Scores higher” marks the product with the higher score on the matching item in this comparison. Storage has no badge: most organisations use one storage, so what matters is whether yours is supported.
How much of this is public
How much of what we scored is public, published by someone other than the vendor, and stated as a checkable fact. It measures what each vendor makes public, not the vendor.
| Component | sFiles | CloudFiles |
|---|---|---|
| Data Reliability | 77% · Well documented | 83% · Well documented |
| CoverageIs the information public at all? | 95% | 97% |
| IndependenceIs it published by someone other than the vendor? | 66% | 64% |
| PrecisionIs it a checkable fact rather than a general claim? Counted only where a precise figure is expected. | 69% | 89% |
| Where the evidence comes from | Customer reviews and independent write-ups back 13 of 19 features; the rest cite a sponsored review or sFiles' own pages | Customer reviews and consultancy write-ups back 15 of 19 features; the other four cite only CloudFiles' documentation |
Start from what you need
Most organisations keep their files in one storage, so start there. The rows after it are the needs where the two products differ, each answered from the scores above.
Your files are in SharePoint Online
BothBoth connect to it, so decide on the needs below.
Your files are in Google Drive, AWS S3, Box, Dropbox or another storage
CloudFilessFiles connects to SharePoint Online only.
You want a published price per org
sFilessFiles lists every tier and user band; CloudFiles prices by quote, per org or per user.
Your users work mostly in the Salesforce mobile app
sFilessFiles rates L4 on mobile against L3 for CloudFiles.
Users should preview, move and copy files without leaving the record
CloudFilesCloudFiles rates L5 on preview and L4 on move and copy; sFiles L2 on both.
Changes made in storage should show up in Salesforce on their own
CloudFilesCloudFiles syncs both ways (L5); sFiles needs a manual refresh (L2).
Portal users on Experience Cloud need to work with files
CloudFilesCloudFiles rates L5; sFiles L3, and its full feature set needs a Microsoft 365 licence for each external user.
You plan to automate file work with Flow or Apex
CloudFilesAutomation score 4.5 against 4.2; higher on 5 of the 10 automatable features.
Procurement asks for an audited SOC 2 Type II report
CloudFilesCloudFiles is independently audited for SOC 2 Type II; sFiles' one compliance claim couldn't be verified.
Frequently asked questions
On Enterprise Readiness, sFiles scores 4.0 of 5 (Leans high) and CloudFiles 4.6 (Highly ready). On Functionality, CloudFiles scores 4.4 of 5 and sFiles 3.1, the Kano-weighted average of the rung each reaches on 19 document-management features; CloudFiles fully supports 15 of them and sFiles 6. CloudFiles passes all four dealbreaker features and sFiles 3; Storages Supported passes at L3, the rest at L4.
sFiles connects Salesforce to SharePoint Online only. CloudFiles connects to 10 storage backends, including SharePoint, OneDrive, Microsoft Teams, Google Drive, AWS S3, Box and Dropbox. Most organisations use one storage, so the question is whether yours is covered: for SharePoint Online both products work, and for any other storage only CloudFiles does.
sFiles publishes annual per-org prices in three user bands: Standard runs from $6,930 a year under 1,000 users to $55,230 for unlimited users, and Enterprise, which adds Experience Cloud, multiple SharePoint sites and API access, from $17,325 to $138,075. Each org is priced separately, so several orgs can reach hundreds of thousands of dollars a year. CloudFiles is flexible: it licenses per org or per user, and prices by quote.
CloudFiles is independently audited for SOC 2 Type II and holds ISO 27001, 27017 and 27018 certification, with HIPAA and GDPR compliance. The sFiles AppExchange listing describes it as the only FedRAMP compliant solution; no matching record was found on the FedRAMP Marketplace.
sFiles rates higher on Mobile Compatibility, and on pricing transparency, since it publishes its prices. On public documentation the two are close: 77% for sFiles and 83% for CloudFiles.
CloudFiles wrote it. Both products are scored with the same published method, from the same kinds of public source, and the evidence behind every score is published so it can be checked. Ties and losses are shown as they fall.
Scored the same way, in the open
CloudFiles makes one of the two products compared here, so everything that decides a score is published, including where sFiles comes out ahead. CloudFiles' own evidence is in CloudFiles for Document Management: the evidence.
One method for both
The same two axes, the same five-rung feature ladder and the same confidence rules, for sFiles and for CloudFiles.
How we compare →Public sources only
Every score rests on what anyone can read: vendor sites and help docs, AppExchange, review sites, social posts and independent write-ups.
How features are scored →Evidence you can check
Each score's source, quote and read date is in the evidence post. CloudFiles' own evidence is collected once and linked from every comparison.
Read the evidence →Dated and corrected
Scores as of 25 September 2026, re-read every cycle. If a score is wrong, tell us and we will correct it.
Report a correction →Is CloudFiles the right fit for your team?
In a 30-minute call, the CloudFiles team will look at your Salesforce and SharePoint setup and tell you plainly whether CloudFiles, sFiles or neither fits it.