sFiles vs
CloudFiles
Both products scored on the same matrix, from the same kinds of public source, with the same arithmetic. Every number below links back to the evidence behind it.
Both built for IT-led buyers. CloudFiles goes deeper.
CloudFiles leads on both Enterprise Readiness and Functionality. Every figure is a composite; the evidence behind each one is linked below it.
Corner labels are for orientation only: each product is plotted at its exact scores, not placed in a cell.
- IngestionL4
- DownloadL4
- PermissionsL3
- IngestionL5
- DownloadL5
- PermissionsL4
CloudFiles does more, in every area
CloudFiles scores 4.4 of 5 on Functionality against 3.1 for sFiles, and fully supports 16 of the 18 features we checked against 6. CloudFiles is ahead in all four groups: storage depth and search, basic file tasks, advanced file tasks and Salesforce support.
A published price list
sFiles publishes its prices per org, by tier and user band. CloudFiles prices by quote, per org or per user, the sales-led model common in enterprise software.
Level on 4 features
Both are rated the same on opening the original file, editing files, version history and the Salesforce mobile app.
Who each product is built for
Four signals, each scored 1–5 from public sources. The item-by-item trail is in the evidence post.
Four of seven identified CloudFiles reviewers work at firms of 1,000+ staff; sFiles' identified buyers top out at 500.
CloudFiles includes all support free with every paid plan, offers a documented no-install test drive and exhibits at Dreamforce; sFiles publishes its prices but offers Premier Support as an add-on, priced on request.
CloudFiles is independently audited for SOC 2 Type II and publishes its API ungated on every plan; sFiles' FedRAMP claim has no matching record.
CloudFiles has 227 G2 reviews and a partner programme with named partners; sFiles' G2 page has no reviews and no partner is named.
What each product does
Eighteen document-management features, each rated on the same five-rung ladder. The score is the average rung, weighted by each feature's Kano class: Dial 3, Delighter 2, Dealbreaker 1, Distractor 0. What each feature and rung means.
- L1Absent. Can't be done from Salesforce.
- L2Workaround. Only through the storage's own interface, custom code or a manual step.
- L3Limited. Works, but with gaps.
- L4Complete. Everything a buyer expects.
- L5Extended. Complete, plus useful extras.
Bars fill to the rung reached. L4 and L5 count as fully supported.
How much runs without a person
9 of the 18 features can be automated. Each is rated on a five-rung ladder for how far it runs through Flow, for admins, and Apex or an API, for developers. The score is the average rung, reported on its own: it does not change the Functionality score above.
- L1Absent. No automation for the feature.
- L2Workaround. Built-in options that act like automation, with little control.
- L3Limited. Only one of Flow, Apex or an API, or thin capabilities.
- L4Complete. Both Flow and Apex, with the basics covered.
- L5Extended. Everything in L4, plus options beyond the basics.
The two products, side by side
Stated as facts and not scored. What they share comes first, then where they differ most.
- Both install from AppExchange and link a storage folder to each Salesforce record automatically.
- Both keep files in the customer's own storage, not in Salesforce.
- Both respect the permissions already set in that storage.
“Scores higher” marks the product with the higher score on the matching item in this comparison.
How much of this is public
How much of what we scored is public, published by someone other than the vendor, and stated as a checkable fact. It measures what each vendor makes public, not the vendor.
| Component | sFiles | CloudFiles |
|---|---|---|
| Data Reliability | 76% · Well documented | 91% · Well documented |
| CoverageIs the information public at all? | 95% | 97% |
| IndependenceIs it published by someone other than the vendor? | 65% | 87% |
| PrecisionIs it a checkable fact rather than a general claim? Counted only where a precise figure is expected. | 69% | 89% |
| Where the evidence comes from | Customer reviews and independent write-ups back 12 of 18 features; the rest cite a sponsored review or sFiles' own pages | Customer reviews, review sites and company profiles back all 13 Enterprise Readiness items, and customer reviews and consultancy write-ups back 14 of 18 features, alongside CloudFiles' public security page, DPA and Trust Portal |
Start from what you need
Each row is a need where the two products differ, answered from the scores above.
You want a published price per org
sFilessFiles lists every tier and user band; CloudFiles prices by quote, per org or per user.
Users should preview, move and copy files without leaving the record
CloudFilesCloudFiles rates L5 on preview and L4 on move and copy; sFiles L2 on both.
Changes made in storage should show up in Salesforce on their own
CloudFilesCloudFiles syncs both ways (L5); sFiles needs a manual refresh (L2).
Portal users on Experience Cloud need to work with files
CloudFilesCloudFiles rates L5; sFiles L3, and its full feature set needs a Microsoft 365 licence for each external user.
You plan to automate file work with Flow or Apex
CloudFilesAutomation score 4.8 against 4.2; higher on 5 of the 9 automatable features.
You want to try it before installing anything
CloudFilesA Try It button on the AppExchange listing opens a pre-configured test drive org, with a guide for each product.
Procurement asks for an audited SOC 2 Type II report
CloudFilesCloudFiles is independently audited for SOC 2 Type II; sFiles' one compliance claim couldn't be verified.
Frequently asked questions
On Enterprise Readiness, sFiles scores 3.8 of 5 (Leans high) and CloudFiles 4.8 (Highly ready). On Functionality, CloudFiles scores 4.4 of 5 and sFiles 3.1, the Kano-weighted average of the rung each reaches on 18 document-management features; CloudFiles fully supports 16 of them and sFiles 6. CloudFiles passes all 3 dealbreaker features and sFiles 2.
sFiles publishes annual per-org prices in three user bands: Standard runs from $6,930 a year under 1,000 users to $55,230 for unlimited users, and Enterprise, which adds Experience Cloud, multiple SharePoint sites and API access, from $17,325 to $138,075. Each org is priced separately, so several orgs can reach hundreds of thousands of dollars a year. CloudFiles is flexible: it licenses per org or per user, and prices by quote.
CloudFiles is independently audited for SOC 2 Type II and holds ISO 27001, 27017 and 27018 certification, with HIPAA and GDPR compliance. The sFiles AppExchange listing describes it as the only FedRAMP compliant solution; no matching record was found on the FedRAMP Marketplace.
sFiles publishes a price list, by tier and user band, where CloudFiles prices by quote.
CloudFiles wrote it. Both products are scored with the same published method, from the same kinds of public source, and the evidence behind every score is published so it can be checked. Ties and losses are shown as they fall.
Scored the same way, in the open
CloudFiles makes one of the two products compared here, so everything that decides a score is published, including where sFiles comes out ahead. CloudFiles' own evidence is in CloudFiles for Document Management: the evidence.
One method for both
The same two axes, the same five-rung feature ladder and the same confidence rules, for sFiles and for CloudFiles.
How we compare →Public sources only
Every score rests on what anyone can read: vendor sites and help docs, AppExchange, review sites, social posts and independent write-ups.
How features are scored →Evidence you can check
Each score's source, quote and read date is in the evidence post. CloudFiles' own evidence is collected once and linked from every comparison.
Read the evidence →Dated and corrected
Scores as of 28 September 2026, re-read every cycle. If a score is wrong, tell us and we will correct it.
Report a correction →Is CloudFiles the right fit for your team?
In a 30-minute call, the CloudFiles team will look at your Salesforce and SharePoint setup and tell you plainly whether CloudFiles, sFiles or neither fits it.