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Responsible Disclosure Policy

Last update: July 11, 2022

CloudFiles is committed to ensuring the safety and security of our customers. We aim to foster an environment of trust, and an open partnership with the security community, and we recognize the importance of vulnerability disclosures in continuing to ensure safety and security for all of our customers. We have developed this policy to both reflect our corporate values and to uphold our legal responsibility to good-faith security researchers that are providing us with their expertise.


CloudFiles’s Responsible Disclosure Policy applies to CloudFiles’ core platform and its information security infrastructure.


CloudFiles will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting inbox. We openly accept reports for the currently listed CloudFiles products. We agree not to pursue legal action against individuals who:

  1. Engage in testing of systems/research without harming CloudFiles or its customers.
  2. Engage in vulnerability testing within the scope of our vulnerability disclosure program.
  3. Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
  4. Adhere to the laws of their location and the location of CloudFiles. For example, violating laws that would only result in a claim by CloudFiles (and not a criminal claim) may be acceptable as CloudFiles is authorizing the activity (reverse engineering or circumventing protective measures) to improve its system.
  5. Refrain from disclosing vulnerability details to the public before a mutually agreed-upon timeframe expires.


To submit a vulnerability report to CloudFiles’s Product Security Team, please utilize the following email


We will use the following criteria to prioritize and triage submissions.

What we would like to see from you:

  1. Well-written reports in English will have a higher probability of resolution.
  2. Reports that include proof-of-concept code equip us to better triage.
  3. Reports that include only crash dumps or other automated tool output may receive lower priority.
  4. Reports that include products not on the initial scope list may receive lower priority.
  5. Please include how you found the bug, the impact, and any potential remediation.
  6. Please include any plans or intentions for public disclosure.

What you can expect from CloudFiles:

  1. A timely response to your email (within 2 business days).
  2. After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
  3. An open dialog to discuss issues.
  4. Notification when the vulnerability analysis has completed each stage of our review.
  5. Credit after the vulnerability has been validated and fixed.

If we are unable to resolve communication issues or other problems, CloudFiles may bring in a neutral third party to assist in determining how best to handle the vulnerability.

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