24Files vs
CloudFiles
Both products scored on the same matrix, from the same kinds of public source, with the same arithmetic. Every number below links back to the evidence behind it.
Both keep Salesforce files in SharePoint. CloudFiles goes deeper.
CloudFiles leads on both Enterprise Readiness and Functionality. Every figure is a composite; the evidence behind each one is linked below it.
Corner labels are for orientation only: each product is plotted at its exact scores, not placed in a cell.
- IngestionL4
- DownloadL4
- PermissionsL4
- IngestionL5
- DownloadL5
- PermissionsL4
CloudFiles does more
CloudFiles scores 4.4 of 5 on Functionality against 3.9 for 24Files, and fully supports 16 of the 18 features we checked against 11.
A published, flat price
24Files publishes its prices, from €5 per user a month, or a flat €5,000 a year for orgs of up to 250 users, with the same features in every tier.
Level on 8 features
Both are rated the same on search, opening the original file, renaming files and folders, deleting files and folders, editing files, version history, permissions and 2-way sync.
Who each product is built for
Four signals, each scored 1–5 from public sources. The item-by-item trail is in the evidence post.
Four of seven identified CloudFiles reviewers work at firms of 1,000+ staff and enterprise or regulated organisations dominate its named customers; 24Files' identified buyers are spread across small, mid-size and large firms, and it publishes no case studies.
CloudFiles includes all support free with every paid plan, offers a no-install test drive and exhibits at Salesforce's flagship events; 24Files' terms offer support by email for product issues only.
CloudFiles is independently audited for SOC 2 Type II and publishes a REST API and an Apex client; 24Files keeps no standalone SOC 2 report and offers Apex methods with no REST API.
CloudFiles aims its messaging at enterprise buyers in regulated industries and has 227 G2 reviews; 24Files' Capterra listing has one review, written by 24Flow's managing director.
What each product does
Eighteen document-management features, each rated on the same five-rung ladder. The score is the average rung, weighted by each feature's Kano class: Dial 3, Delighter 2, Dealbreaker 1, Distractor 0. What each feature and rung means.
- L1Absent. Can't be done from Salesforce.
- L2Workaround. Only through the storage's own interface, custom code or a manual step.
- L3Limited. Works, but with gaps.
- L4Complete. Everything a buyer expects.
- L5Extended. Complete, plus useful extras.
Bars fill to the rung reached. L4 and L5 count as fully supported.
How much runs without a person
9 of the 18 features can be automated. Each is rated on a five-rung ladder for how far it runs through Flow, for admins, and Apex or an API, for developers. The score is the average rung, reported on its own: it does not change the Functionality score above.
- L1Absent. No automation for the feature.
- L2Workaround. Built-in options that act like automation, with little control.
- L3Limited. Only one of Flow, Apex or an API, or thin capabilities.
- L4Complete. Both Flow and Apex, with the basics covered.
- L5Extended. Everything in L4, plus options beyond the basics.
The two products, side by side
Stated as facts and not scored. What they share comes first, then where they differ most.
- Both install from AppExchange and create a SharePoint folder for each Salesforce record automatically.
- Both keep files in the customer's own SharePoint, not in Salesforce storage.
- Both let users manage the same files from Salesforce and SharePoint, with changes showing on refresh.
“Scores higher” marks the product with the higher score on the matching item in this comparison.
How much of this is public
How much of what we scored is public, published by someone other than the vendor, and stated as a checkable fact. It measures what each vendor makes public, not the vendor.
| Component | 24Files | CloudFiles |
|---|---|---|
| Data Reliability | 85% · Well documented | 91% · Well documented |
| CoverageIs the information public at all? | 100% | 97% |
| IndependenceIs it published by someone other than the vendor? | 76% | 87% |
| PrecisionIs it a checkable fact rather than a general claim? Counted only where a precise figure is expected. | 78% | 89% |
| Where the evidence comes from | Customer reviews and independent write-ups back 10 of 18 features; the rest cite 24Files' own docs, website and demo videos | Customer reviews, review sites and company profiles back all 13 Enterprise Readiness items, and customer reviews and consultancy write-ups back 14 of 18 features, alongside CloudFiles' public security page, DPA and Trust Portal |
| Key data reliability issue | Capterra's only 24Files review is written by 24Flow's managing director, and one of its two G2 reviews matches a 24Flow co-founder; neither is counted as independent | None found |
Start from what you need
Each row is a need where the two products differ, answered from the scores above.
You want a published, flat price
24Files24Files lists €5 per user a month from 20 users, or a flat €5,000 a year for orgs of up to 250 users; CloudFiles prices by quote, per org or per user.
Users should upload whole folders and download in bulk
CloudFilesCloudFiles uploads whole folders by drag and drop (L5) and downloads several files or whole folders at once (L5); 24Files shows no whole-folder upload or bulk download (L4 on both).
You plan to automate file work with Flow or Apex
CloudFilesAutomation score 4.8 against 3.6; higher on 7 of the 9 automatable features.
Portal users on Experience Cloud need to edit and manage files
CloudFilesCloudFiles portal users can edit and replace files under per-user action controls (L5); 24Files limits them to one public folder per record through a shared account (L3).
Procurement asks for an audited SOC 2 Type II report
CloudFilesCloudFiles is independently audited for SOC 2 Type II, with a public Trust Portal and DPA; 24Files keeps no standalone SOC 2 report.
Developers need a REST API as well as Apex
CloudFilesCloudFiles publishes a REST API and an Apex client; 24Files offers Apex methods and platform events, with no REST API.
You want to try it before installing anything
CloudFilesA Try It button on CloudFiles' AppExchange listing opens a pre-configured test drive org; 24Files' trial installs in your own org.
Frequently asked questions
On Enterprise Readiness, 24Files scores 3.3 of 5 (Mixed) and CloudFiles 4.8 (Highly ready). On Functionality, CloudFiles scores 4.4 of 5 and 24Files 3.9, the Kano-weighted average of the rung each reaches on 18 document-management features; CloudFiles fully supports 16 of them and 24Files 11. Both pass all 3 dealbreaker features.
24Files is billed yearly in three tiers: €5 per user a month from 20 users, a flat €5,000 a year for orgs of up to 250 users, and a quote above 250 users, with the same features in every tier. CloudFiles is flexible: it licenses per org or per user, and prices by quote.
CloudFiles is independently audited for SOC 2 Type II and holds ISO 27001, 27017 and 27018 certification, with HIPAA and GDPR compliance. 24Files keeps no standalone SOC 2 report; its security page describes access controls and code scanning, and it passed the AppExchange security review.
Its Copilot Search needs a Microsoft 365 Copilot licence for each user and has to be switched on by 24Files; without it, users have 24Files' Global Search. CloudFiles' search is included.
On no feature. It publishes a price list, including a flat price for up to 250 users, where CloudFiles prices by quote.
CloudFiles wrote it. Both products are scored with the same published method, from the same kinds of public source, and the evidence behind every score is published so it can be checked. Ties and losses are shown as they fall.
Scored the same way, in the open
CloudFiles makes one of the two products compared here, so everything that decides a score is published, including where 24Files comes out ahead. CloudFiles' own evidence is in CloudFiles for Document Management: the evidence.
One method for both
The same two axes, the same five-rung feature ladder and the same confidence rules, for 24Files and for CloudFiles.
How we compare →Public sources only
Every score rests on what anyone can read: vendor sites and help docs, AppExchange, review sites, social posts and independent write-ups.
How features are scored →Evidence you can check
Each score's source, quote and read date is in the evidence post. CloudFiles' own evidence is collected once and linked from every comparison.
Read the evidence →Dated and corrected
Scores as of 29 September 2026, re-read every cycle. If a score is wrong, tell us and we will correct it.
Report a correction →Is CloudFiles the right fit for your team?
In a 30-minute call, the CloudFiles team will look at your Salesforce and SharePoint setup and tell you plainly whether CloudFiles, 24Files or neither fits it.