CloudFiles engages the third parties below to process personal data on behalf of its customers in providing the Services. This list forms part of the CloudFiles Data Processing Addendum. Customer Content is stored and processed within Amazon Web Services and MongoDB Atlas in the region the customer selects; the artificial intelligence providers receive documents for the duration of a Document AI request only and do not retain them. The other Sub-processors receive no Customer Content.
List of Authorized Sub-processors
| Company | Description | Location |
|---|---|---|
| Amazon Web Services, Inc. | Cloud provider, artificial intelligence | Customer-selected region (United States, European Union, United Kingdom, Australia) |
| MongoDB, Inc. (MongoDB Atlas) | Managed database services | Customer-selected region (United States, European Union, United Kingdom, Australia) |
| Google LLC (Google Cloud, Vertex AI) | Artificial intelligence (earlier Document AI pipeline only) | Google-operated regions; not region-pinned |
| Cloudflare, Inc. | Cloud provider | Global |
| Salesforce, Inc. | Sales management, customer support | United States |
| ActiveCampaign, LLC (Postmark) | Transactional email | United States |
| PostHog, Inc. | Product analytics | United States |
| Datadog, Inc. | Cloud monitoring | United States |
| Stripe, Inc. | Payments | United States |
Changes to This List
CloudFiles gives at least thirty (30) days' notice before a new Sub-processor begins processing personal data, by updating this page and by email to the addresses subscribed below. Customers may object within the notice period as set out in Section 10 of the DPA.
