# Use-Cases - Service Cloud - Email to case

> CloudFiles automates attachment storage and organization for Salesforce Email-to-Case, ensuring seamless access in connected external storage.

## Email-to-Case: Auto-Save & Organize Case Attachments

Managing case-related email attachments manually can be time-consuming and disorganized. CloudFiles enhances Salesforce Email-to-Case by automating attachment storage, organization, and access in connected external storages like SharePoint, Google Drive and more

[Read Technical Guide](https://help.cloudfiles.io/salesforce/copy-email-attachments-to-case-folders-in-external-storage-if-email-to-case-is-activated) · [Talk to a Document Expert](https://meet.cloudfiles.io/salesforce?utm_content=sf-use-cases-email-to-case-folders-hero)

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## Automate email-to-case attachment in 3 steps

- **Auto-Create Case Folders** — Whenever a new case is created in Salesforce, CloudFiles automatically generates a dedicated folder in your connected external storage (SharePoint, Google Drive, OneDrive, Dropbox, etc.).
- **Sync Email Attachments to Case Folder** — As emails with attachments arrive, CloudFiles detects and copies them directly into the corresponding case folder—eliminating manual effort.
- **Access Files from the CloudFiles Widget** — All case-related documents are instantly accessible within Salesforce via the CloudFiles widget, without using up Salesforce storage.

## Auto-Sync and Organize Case Files

Let CloudFiles handle email attachments while you focus on delivering exceptional service

- **90% Faster Case File Management** — Automatically store and organize email attachments—no manual intervention needed.
- **Save 10+ Hours Weekly** — Eliminate the hassle of searching, downloading, and manually moving case files.
- **100% File Visibility** — Access all case-related documents instantly from Salesforce records, improving efficiency.
- **Reduce Errors by 95%** — Automated workflows ensure attachments are always stored in the correct case folder.
- **Seamless Cloud Integration** — Sync with SharePoint, Google Drive, OneDrive, Dropbox, Box, and AWS S3 effortlessly.
- **Scalable & Future-Ready** — Manage thousands of cases with zero storage limitations in Salesforce.

## More use cases to explore

### Create Docs with Merge Fields

Auto-generate and store documents using Salesforce data—no manual file handling needed.

### Experience Cloud Auto-Sharing

Automatically share case folders with Experience Cloud users based on defined rules.

### Ready-to-go Folders

Build dynamic folder structures in Salesforce that auto-organize your files

## CloudFiles is a game-changer for Service Cloud

But don’t just take it from us.

> "CloudFiles is an excellent, easy-to-use app. It quickly solved our Salesforce to SharePoint file transfer crisis with seamless implementation and outstanding customer support. Highly recommend!" — **Vishal Talpallikar, Aviva**

> "CloudFiles has saved us many hours of repetitive work and boosted our productivity. It has taken our automation capabilities to new heights! Definitely recommended." — **Jeremy Ahoyo, Atlante**

> "CloudFiles' SharePoint integration with Salesforce has reduced data storage costs, simplified document management, and enhanced efficiency. Outstanding support. Highly recommend for reducing storage expenses." — **Latha Davuluri, W. R. Grace & Co.**

> "Flawless app with exceptional support. CloudFiles exceeds expectations in testing, implementation, migration, and automation. Highly recommend exploring this solution for connecting file storage to Salesforce" — **Mark Salib, BDA Partners**

> "CloudFiles is incredibly robust and handles our document processes flawlessly. The highly responsive team are true problem solvers. Worth every dollar. Absolutely recommend for Salesforce." — **Victor Villalobos, The Financial Interior, LLP**

> "CloudFiles seamlessly integrates OneDrive with Salesforce, offers flexible Apex actions, and provides outstanding support. Vishesh and team ensured a smooth setup and file migration." — **Oscar Chacón, Sagicor Financial Corporation**

> "CloudFiles offers great value for connecting storage solutions. Automate tasks like folder creation and file copying. Excellent support at no extra cost. Highly recommend!" — **Irwin Mencias, Mālama Solar**

> "Using CloudFiles' SharePoint integration with Salesforce has saved us on data storage costs. Their support and flow templates for file permissions are excellent. Highly recommended!" — **Ed Pashkin, Rainforest Alliance**

> "CloudFiles' SharePoint/Salesforce integration is excellent. The team is collaborative, responsive, and highly knowledgeable. They go the extra mile to meet our needs. Highly recommend." — **Adam Ady, Anteriad**

## Stay compliant & secure.

CloudFiles is independently audited for SOC 2 Type II, certified to ISO 27001, and compliant with HIPAA and GDPR. Data residency is supported in the US, EU, UK, and AU. Your files stay in your own storage — CloudFiles never re-hosts them — and are not used to train our AI models.

Certifications: SOC 2 (Type II), HIPAA (Compliant), ISO 27001 (Certified), GDPR (Compliant)

[Security overview](/security)

## Meet a Document Expert !

Book Your Personalized Demo NOW ! Join 500+ teams using CloudFiles to streamline workflows, cutting document chaos by 75% while saving hours every week.

[Book a Demo](https://meet.cloudfiles.io/salesforce?utm_content=sf-use-cases-email-to-case-folders-footer)