# CloudFiles for Wealth Management | Document Automation for Salesforce

> Document automation for wealth management in Salesforce: household folders, client document collection, held-away statement review and quarterly review packs.

*Wealth management document automation*

## CloudFiles for *wealth management*

Wealth management paperwork scatters across each member's person account, and every review starts with a search. CloudFiles files it by household, collects client documents and builds review packs in Salesforce, so advisors get time back.

[Talk to a document expert](https://meet.cloudfiles.io/salesforce?utm_content=sf-industries-financial-services-wealth-management-hero)

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*Household paperwork, before and after*

## From scattered client files to a *prepared* review

Advisory firms keep every household, person account and financial account in Salesforce, while forms, statements and agreements sit in inboxes and shared drives. CloudFiles organizes, shares, reads and produces them on each household.

### The manual way

- New-account specialists file each household's account applications, custodial forms and transfer paperwork on whichever member's person account is open, one financial account at a time. Advisors then search every member's record to see what was signed.
- Client service associates chase clients by email for trust documents, beneficiary forms and tax returns, then save each reply to a person account by hand. New accounts stay pending in Salesforce until the last attachment arrives, often weeks later.
- Compliance teams asked to prove each client received the advisory agreement and required disclosures dig through sent mail one household at a time. Nothing on the person account shows who opened which document, so every exam request becomes a search.
- Advisors preparing an annual review read held-away statements and tax returns page by page, then compare them with the financial goals and accounts in Salesforce. Prep eats days meant for clients, and outdated balances reach the meeting.
- Operations teams build quarterly review packs one client at a time, copying balances and goal progress from each household's financial accounts into a template. In review season the queue backs up, and advisors receive packs the night before.

### The CloudFiles way

- CloudFiles gives every household a single folder on the household record, with each member and each financial account inside it. Folders appear the moment each record is saved, so account paperwork has a home before it arrives and no one sorts it later.
- CloudFiles ends the email chase with one secure upload space for each household. Clients send every trust document, beneficiary form and tax return with no Salesforce login, and every upload goes straight into the right member's folder.
- CloudFiles keeps proof of delivery for every advisory agreement and disclosure on the client's record. Each document leaves Salesforce as a secure link with email verification, and the person account records each opening and download by viewer email.
- CloudFiles turns review prep into a comparison that is ready before the advisor sits down. Outside statements and the latest tax return are pulled into one dataset and set against the household's goals, and new balances wait for review.
- CloudFiles produces every household's quarterly review pack from Salesforce in one scheduled run. Accounts, balances and goal progress fill each pack from the record, and the finished PDF is saved to the household's folder ahead of time.

*Wealth management use cases in Salesforce*

## Household paperwork, *organized* from onboarding to annual review

Each job below is a Salesforce flow over the households, person accounts and financial accounts advisory firms already keep, with CloudFiles doing every document step in between.

- **Household folder automation** — CloudFiles builds a folder for every household in Salesforce, with a folder for each member's person account and each financial account nested inside, so a household's paperwork sits together in the firm's storage.
  - Saving a household account starts a record-triggered flow that calls the create folder flow action, adding the firm's standard sub-folders
  - The get connected folder flow action finds the household's folder, so each member's person account folder is created inside it
  - Financial accounts get folders beneath their primary owner's folder, so an advisor sees every account from the household record
- **SharePoint integration for client files** — CloudFiles links Salesforce to SharePoint and the rest of an advisory firm's storage, so client files remain where the firm keeps them while advisors browse, preview and find them from the household or person account.
  - Files a client associate attaches to a person account are copied to that client's SharePoint folder by the copy Salesforce files flow action
  - Every custodial form is tagged in SharePoint with its financial account number and form type, so a tag search finds it years later
  - When a household moves to a new advisor, the update permissions flow action can grant that advisor storage access and revoke the previous advisor's
- **Client document requests and portal uploads** — CloudFiles collects documents from every household by secure link or through the firm's Experience Cloud portal, with no Salesforce login, and stores every file in the right member's folder, opened from Salesforce.
  - The create file request flow action posts one request per missing trust, estate or tax document in the household's upload space
  - Signed-in clients on the firm's Experience Cloud site browse their household folder and drop new documents into the CloudFiles widget
  - Every file received through a request is saved to the member's person account folder, with the sender's email when verification is on
- **Held-away statement and tax return review** — CloudFiles prepares annual and planning reviews in Salesforce. A household's held-away statements and tax returns are combined into one dataset and compared with its financial goals, so advisors begin from what changed.
  - Every held-away statement and tax return on a household joins one set through the create dataset flow action, ready for questions
  - A CloudFiles Document AI workflow compares balances and contributions across the set with each financial goal's target value
  - The document mapper flow action maps each new balance onto its held-away financial account, waiting for approval with the source page alongside
- **Account opening document processing** — CloudFiles runs account opening document processing in Salesforce. Signed applications, transfer forms and beneficiary designations are split, sorted and tied to their financial account, with details held for review.
  - A scanned stack of signed forms from a new household is separated into individual documents by the split document using AI flow action
  - A CloudFiles Document AI workflow classifies each form and matches it to a financial account by account number, routing misses to operations
  - Matched forms are filed in their financial account's folder, and the details they carry wait on the record for an approver
- **Quarterly review pack generation** — CloudFiles generates quarterly review packs for every household from Salesforce data in one background run, each filled with that household's accounts and goals, so operations stop building packs client by client.
  - A scheduled flow sends every household due for review to the generate document (batch) flow action, producing one pack each
  - Tables in each pack list the household's financial accounts, balances and goal progress straight from its related records
  - The merge documents (sync) flow action joins each generated summary with the quarter's statements into a single PDF

*Document types*

## Key documents we handle for *wealth management*

Six document families every household brings to an advisory firm. CloudFiles files, checks and produces each of them, along with the rest of a client's paperwork in Salesforce.

- **Account applications and custodial forms** — The signed paperwork that opens each new financial account, kept in that account's folder beneath the household and matched to its account number.
- **Trust and estate documents** — Trust agreements, wills and powers of attorney that shape a household's plan, requested from the client and stored with the right member.
- **Beneficiary designations** — Forms naming who inherits each retirement or brokerage account, received from clients and kept beside the financial account they cover.
- **Held-away statements and tax returns** — Statements from accounts the firm does not manage, and the household's returns, gathered for planning and stored on the household in Salesforce.
- **Advisory agreements and disclosures** — The agreement that sets the advisory relationship and the disclosures that go with it, generated from client data and shared by tracked link.
- **Quarterly review packs** — Each household's accounts, balances and goal progress for the quarter, produced from Salesforce for the advisor to walk through with the client.

*Security & compliance*

## Stay industry compliant

CloudFiles is independently audited for SOC 2 Type II, certified to ISO 27001, and compliant with HIPAA and GDPR. Data residency is supported in the US, EU, UK and AU. Your files stay in your own storage. CloudFiles never re-hosts them, and they are not used to train our AI models.

Certifications: SOC 2 (Type II), HIPAA (Compliant), ISO 27001 (Certified), GDPR (Compliant)

[Security overview](/security)

## Frequently asked questions

**Q: How do I create household folders with member and financial account sub-folders in Salesforce?**
CloudFiles builds a household folder the moment a household account is saved in Salesforce, then nests a folder for every member and every financial account inside it as those records arrive. The household page opens that whole structure from the firm's own storage. Admins build this with the create folder flow action in record-triggered flows.

**Q: Can an advisory firm store client documents in SharePoint and see them on the household record in Salesforce?**
Yes. CloudFiles keeps client documents in SharePoint, Google Drive, Azure Blob, Amazon S3 and any other storage an advisory firm uses, and opens each household's folder from its Salesforce record. A file added in Salesforce is also copied to that household's folder, giving advisors one place to look, and the storage permissions the firm set stay in force.

**Q: What happens to a prospect's documents when the lead converts to a client in Salesforce?**
CloudFiles moves a prospect's folder, with every document in it, from the lead to the new person account when the lead converts in Salesforce. Fact-finding notes and statements collected before the first meeting land inside the client's folder, ready for the household. Advisors never re-request or re-upload what the prospect already sent.

**Q: How can clients send trust documents and tax returns to their advisor without a Salesforce login?**
Clients send trust documents, tax returns and beneficiary forms to their advisor from a CloudFiles upload link, without signing in to Salesforce. Each household's upload space shows one request per document the advisor needs, and every file is stored in that member's folder, inside storage the firm controls. The create file request flow action builds one request per document.

**Q: How do I know whether a client opened a disclosure sent from Salesforce?**
CloudFiles records every view and download of a disclosure sent from Salesforce on the client's person account. The disclosure is sent as a protected link, which can require email verification, so each view carries the viewer's email, time spent and date. Compliance teams answer a delivery question from the record, without searching anyone's sent mail.

**Q: Can CloudFiles compare held-away account statements with financial goals in Salesforce?**
Yes. CloudFiles compares held-away account statements with a household's financial goals in Salesforce. The statements and the household's tax returns form one dataset, and the balances, contributions and income in it are checked against each goal's target value and date. Any figure headed for a financial account waits for an advisor's review ahead of saving.

**Q: Can CloudFiles handle account opening paperwork in Salesforce from start to finish, beyond data extraction?**
Yes. A CloudFiles Document AI workflow carries account opening paperwork through Salesforce from upload to updated records. It sorts each signed form by type, finds the matching person account and financial account, picks the next step and writes the changes. Anything the firm wants approved waits for operations, and each run keeps its own audit trail.

**Q: How do I generate quarterly client review reports for every household in Salesforce?**
CloudFiles generates a quarterly review report for every household in Salesforce in a single scheduled run, pulling each household's financial accounts, balances and goals from the record. Reports build in the background and are saved to each household's folder, ready for the advisor. Admins set up the run with the generate document (batch) flow action over the households due for review.

**Q: Can Salesforce generate an advisory agreement and collect every account owner's e-signature?**
Yes. CloudFiles generates an advisory agreement from the client's person account or household in Salesforce and saves the signed PDF to that record once everyone has signed. The template fills with client names, accounts and fee details from the record, and all account owners sign a single e-signature envelope in an order the firm chooses for that relationship.

**Q: Does CloudFiles run on Financial Services Cloud households, person accounts and financial accounts?**
Yes. CloudFiles works with the household, person account, financial account and financial goal objects that advisory firms use in Financial Services Cloud, and with any custom object the firm adds. Firms install it as a managed package listed on AppExchange, add its document steps to their current flows, and see the files on each record page.

## Book your *personalized* demo

Bring one household, its financial accounts and its paperwork, and see CloudFiles organize, collect and produce all of it inside your own Salesforce org.

[Book a demo](https://meet.cloudfiles.io/salesforce?utm_content=sf-industries-financial-services-wealth-management-footer)