# sFiles vs CloudFiles > sFiles vs CloudFiles on one published method: Enterprise Readiness 4.0 vs 4.6, Functionality 3.1 vs 4.4 of 5, and how much public evidence backs each score. *Compare · Document management for Salesforce* ## sFiles vs CloudFiles Both products scored on the same matrix, from the same kinds of public source, with the same arithmetic. Every number below links back to the evidence behind it. [Read the evidence](/blog/sfiles-vs-cloudfiles-evidence) · [How we compare](/blog/how-we-compare-salesforce-document-apps) The verdict ## Both built for IT-led buyers. CloudFiles goes deeper. Close on Enterprise Readiness, far apart on Functionality. Every figure is a composite; the evidence behind each one is linked below it. Where each product sits Corner labels are for orientation only: each product is plotted at its exact scores, not placed in a cell. sFilesCloudFilesEnterprise ReadinessBuilt, sold and bought for large organisations[Details →](#enterprise-readiness)sFiles4.0/ 5Leans highCloudFiles4.6/ 5Highly readyFunctionalityAverage rung across 19 features, weighted by Kano class[Details →](#functionality)sFiles3.1/ 56 of 19 features at L4–L5CloudFiles4.4/ 515 of 19 features at L4–L5DealbreakersFour features checked first: L3 for storage breadth, L4 for the rest[Details →](#functionality)sFiles3/ 4 pass - ✓Storages SupportedL3 - ✓IngestionL4 - ✓DownloadL4 - ✕PermissionsL3 CloudFiles4/ 4 pass - ✓Storages SupportedL5 - ✓IngestionL5 - ✓DownloadL5 - ✓PermissionsL4 Data ReliabilityHow much of the evidence is public and independent[Details →](#data-reliability)sFiles77%Well documentedCloudFiles83%Well documented Biggest gapCloudFiles does more, in every area CloudFiles scores 4.4 of 5 on Functionality against 3.1 for sFiles, and fully supports 15 of the 19 features we checked against 6. CloudFiles is ahead in all four groups: browsing and searching storage, basic file tasks, advanced file tasks and Salesforce support. Where sFiles leadsMobile use and clear pricing sFiles works better in the Salesforce mobile app. It also publishes its prices and offers an additional Premier Support tier, so it scores higher on how it is sold and supported (4.8 against 4.2). Where they tieLevel on 4 features Both are rated the same on deeper storage features, opening the original file, editing files and version history. [Enterprise Readiness](#enterprise-readiness)[Functionality](#functionality)[Automation](#automation)[Facts](#facts)[Data Reliability](#data-reliability)[Which to choose](#choose) Enterprise Readiness ## Who each product is built for Four signals, each scored 1–5 from public sources. The item-by-item trail is in [the evidence post](/blog/sfiles-vs-cloudfiles-evidence#enterprise-readiness-score-x). Enterprise ReadinesssFiles4.0Leans highCloudFiles4.6Highly ready SignalScore, 1–5What makes the difference Observed buyersWho actually buys itWeight 3sFiles3.5Leans highCloudFiles4.7Highly readyCloudFiles aheadFour of seven identified CloudFiles reviewers work at firms of 1,000+ staff; sFiles' identified buyers top out at 500. Commercial & service designHow it's priced, sold and supportedWeight 2sFiles4.8Highly readyCloudFiles4.2Highly readysFiles aheadsFiles publishes its prices and offers an additional Premier Support tier; CloudFiles prices by quote, includes support free with every paid plan and sponsors Dreamforce. Technical designHow deep and enterprise-grade it isWeight 2sFiles4.2Highly readyCloudFiles5.0Highly readyCloudFiles aheadCloudFiles is independently audited for SOC 2 Type II and builds in generation, AI and sharing; sFiles' FedRAMP claim has no matching record. Messaging & ecosystemWho it's for, and who vouches for itWeight 1sFiles2.5Leans lowCloudFiles4.0Leans highCloudFiles aheadCloudFiles has 227 G2 reviews and a named partner; sFiles' G2 page has no reviews and no partner is named. Functionality ## What each product does Nineteen document-management features, each rated on the same five-rung ladder. The score is the average rung, weighted by each feature's Kano class: Dial 3, Delighter 2, Dealbreaker 1, Distractor 0. [What each feature and rung means](/blog/how-we-score-salesforce-document-management#the-features). Functionality scoreaverage rung, weighted by Kano class*sFiles***3.1 / 5***CloudFiles***4.4 / 5**Dealbreakers passedthe four features every buyer needs*sFiles***3 / 4***CloudFiles***4 / 4**Rated the sameno difference between the two*Both***4 features** The feature ladder - L1**Absent.** Can't be done from Salesforce. - L2**Workaround.** Only through the storage's own interface, custom code or a manual step. - L3**Limited.** Works, but with gaps. - L4**Complete.** Everything a buyer expects. - L5**Extended.** Complete, plus useful extras. Bars fill to the rung reached. L4 and L5 count as fully supported. Storage Supportfully supported: sFiles 1 · CloudFiles 3 of 4Storages Supported DealbreakersFilesL3 · LimitedCloudFilesL5 · ExtendedStorage DepthsFilesL3 · LimitedCloudFilesL3 · LimitedBrowse LibrarysFilesL4 · CompleteCloudFilesL5 · ExtendedSearchsFilesL3 · LimitedCloudFilesL5 · ExtendedAdvanced Opsfully supported: sFiles 1 · CloudFiles 3 of 5File EditsFilesL3 · LimitedCloudFilesL3 · LimitedVersioningsFilesL2 · WorkaroundCloudFilesL2 · WorkaroundPermissions DealbreakersFilesL3 · LimitedCloudFilesL4 · CompleteMetadatasFilesL4 · CompleteCloudFilesL5 · Extended2-way syncsFilesL2 · WorkaroundCloudFilesL5 · ExtendedBasic Opsfully supported: sFiles 3 · CloudFiles 7 of 7Ingestion DealbreakersFilesL4 · CompleteCloudFilesL5 · ExtendedPreviewsFilesL2 · WorkaroundCloudFilesL5 · ExtendedOriginal AccesssFilesL4 · CompleteCloudFilesL4 · CompleteDownload DealbreakersFilesL4 · CompleteCloudFilesL5 · ExtendedRenamesFilesL3 · LimitedCloudFilesL4 · CompleteDeletesFilesL3 · LimitedCloudFilesL4 · CompleteMove / CopysFilesL2 · WorkaroundCloudFilesL4 · CompleteSalesforce Supportfully supported: sFiles 1 · CloudFiles 2 of 3Experience Cloud SupportsFilesL3 · LimitedCloudFilesL5 · ExtendedClassic SupportsFilesL3 · LimitedCloudFilesL4 · CompleteMobile CompatibilitysFilesL4 · CompleteCloudFilesL3 · Limited Automation ## How much runs without a person 10 of the 19 features can be automated. Each is rated on a five-rung ladder for how far it runs through Flow, for admins, and Apex or an API, for developers. The score is the average rung, reported on its own: it does not change the Functionality score above. sFiles4.2/ 5 average rung9 of 10 at L4 or above · 3 at L5CloudFiles4.5/ 5 average rung9 of 10 at L4 or above · 6 at L5 The automation ladder - L1**Absent.** No automation for the feature. - L2**Workaround.** Built-in options that act like automation, with little control. - L3**Limited.** Only one of Flow, Apex or an API, or thin capabilities. - L4**Complete.** Both Flow and Apex, with the basics covered. - L5**Extended.** Everything in L4, plus options beyond the basics. **CloudFiles higher** Storages Supported, Storage Depth, Ingestion, Delete and Experience Cloud Support**sFiles higher** Search and Metadata**Level** Rename, Move / Copy and Permissions Storages SupportedsFilesL4 · CompleteCloudFilesL5 · ExtendedStorage DepthsFilesL4 · CompleteCloudFilesL5 · ExtendedSearchsFilesL5 · ExtendedCloudFilesL4 · CompleteIngestionsFilesL4 · CompleteCloudFilesL5 · ExtendedRenamesFilesL4 · CompleteCloudFilesL4 · CompleteDeletesFilesL4 · CompleteCloudFilesL5 · ExtendedMove / CopysFilesL5 · ExtendedCloudFilesL5 · ExtendedPermissionssFilesL5 · ExtendedCloudFilesL5 · ExtendedMetadatasFilesL4 · CompleteCloudFilesL3 · LimitedExperience Cloud SupportsFilesL3 · LimitedCloudFilesL4 · Complete Facts ## The two products, side by side Stated as facts and not scored. What they share comes first, then where they differ most. sFilesby Upsource Solutions · a Salesforce app for SharePoint OnlineCloudFilesby CloudFiles · a Salesforce document platform for 10 storage backends What they have in common - Both install from AppExchange and link a storage folder to each Salesforce record automatically. - Both keep files in the customer's own storage, not in Salesforce. - Both respect the permissions already set in that storage. Where they differ mostsFilesCloudFiles Storage it connects tosFilesSharePoint Online onlyCloudFiles10 backends, including SharePoint, OneDrive, Teams, Google Drive, AWS S3, Box and Dropbox. Most organisations use one, so check that yours is listed Pricing and licencesFilesScores higherPer org, published by user band: $6,930 to $55,230 a year Standard, $17,325 to $138,075 a year EnterpriseCloudFilesFlexible: per org or per user, priced by quote Automation (Flow and Apex)sFilesAutomation score 4.2 of 5, with 3 of 10 features at the top rungCloudFilesScores higherAutomation score 4.5 of 5, with 6 of 10 features at the top rung Security and compliancesFilesClaims FedRAMP compliance on its AppExchange listing; no matching FedRAMP record foundCloudFilesScores higherIndependently audited for SOC 2 Type II; ISO 27001, 27017 and 27018; HIPAA; GDPR with a public DPA Beyond file managementsFilesDocument generation through MergeUp, a separate product from the same makerCloudFilesScores higherDocument generation, document AI and a sharing add-on, all CloudFiles products “Scores higher” marks the product with the higher score on the matching item in this comparison. Storage has no badge: most organisations use one storage, so what matters is whether yours is supported. *Data Reliability* ## How much of this is *public* How much of what we scored is public, published by someone other than the vendor, and stated as a checkable fact. It measures what each vendor makes public, not the vendor. | Component | sFiles | CloudFiles | |---|---|---| | Data Reliability | 77% · Well documented | 83% · Well documented | | Coverage | 95% | 97% | | Independence | 66% | 64% | | Precision | 69% | 89% | | Where the evidence comes from | Customer reviews and independent write-ups back 13 of 19 features; the rest cite a sponsored review or sFiles' own pages | Customer reviews and consultancy write-ups back 15 of 19 features; the other four cite only CloudFiles' documentation | Which to choose ## Start from what you need Most organisations keep their files in one storage, so start there. The rows after it are the needs where the two products differ, each answered from the scores above. First, your storageFitsWhy Your files are in SharePoint Online BothBoth connect to it, so decide on the needs below. Your files are in Google Drive, AWS S3, Box, Dropbox or another storage CloudFilessFiles connects to SharePoint Online only. Then, if this matters to youBetter fitWhy You want a published price per org sFilessFiles lists every tier and user band; CloudFiles prices by quote, per org or per user. Your users work mostly in the Salesforce mobile app sFilessFiles rates L4 on mobile against L3 for CloudFiles. Users should preview, move and copy files without leaving the record CloudFilesCloudFiles rates L5 on preview and L4 on move and copy; sFiles L2 on both. Changes made in storage should show up in Salesforce on their own CloudFilesCloudFiles syncs both ways (L5); sFiles needs a manual refresh (L2). Portal users on Experience Cloud need to work with files CloudFilesCloudFiles rates L5; sFiles L3, and its full feature set needs a Microsoft 365 licence for each external user. You plan to automate file work with Flow or Apex CloudFilesAutomation score 4.5 against 4.2; higher on 5 of the 10 automatable features. Procurement asks for an audited SOC 2 Type II report CloudFilesCloudFiles is independently audited for SOC 2 Type II; sFiles' one compliance claim couldn't be verified. ## Frequently asked questions **Q: How do sFiles and CloudFiles compare?** On Enterprise Readiness, sFiles scores 4.0 of 5 (Leans high) and CloudFiles 4.6 (Highly ready). On Functionality, CloudFiles scores 4.4 of 5 and sFiles 3.1, the Kano-weighted average of the rung each reaches on 19 document-management features; CloudFiles fully supports 15 of them and sFiles 6. CloudFiles passes all four dealbreaker features and sFiles 3; Storages Supported passes at L3, the rest at L4. **Q: Which storage does each product support?** sFiles connects Salesforce to SharePoint Online only. CloudFiles connects to 10 storage backends, including SharePoint, OneDrive, Microsoft Teams, Google Drive, AWS S3, Box and Dropbox. Most organisations use one storage, so the question is whether yours is covered: for SharePoint Online both products work, and for any other storage only CloudFiles does. **Q: How are sFiles and CloudFiles priced?** sFiles publishes annual per-org prices in three user bands: Standard runs from $6,930 a year under 1,000 users to $55,230 for unlimited users, and Enterprise, which adds Experience Cloud, multiple SharePoint sites and API access, from $17,325 to $138,075. Each org is priced separately, so several orgs can reach hundreds of thousands of dollars a year. CloudFiles is flexible: it licenses per org or per user, and prices by quote. **Q: What security and compliance does each product claim?** CloudFiles is independently audited for SOC 2 Type II and holds ISO 27001, 27017 and 27018 certification, with HIPAA and GDPR compliance. The sFiles AppExchange listing describes it as the only FedRAMP compliant solution; no matching record was found on the FedRAMP Marketplace. **Q: Where does sFiles score higher than CloudFiles?** sFiles rates higher on Mobile Compatibility, and on pricing transparency, since it publishes its prices. On public documentation the two are close: 77% for sFiles and 83% for CloudFiles. **Q: Who wrote this comparison, and how was it scored?** CloudFiles wrote it. Both products are scored with the same published method, from the same kinds of public source, and the evidence behind every score is published so it can be checked. Ties and losses are shown as they fall. How this comparison was made ## Scored the same way, in the open CloudFiles makes one of the two products compared here, so everything that decides a score is published, including where sFiles comes out ahead. CloudFiles' own evidence is in [CloudFiles for Document Management: the evidence](/blog/cloudfiles-document-management-evidence). One method for both The same two axes, the same five-rung feature ladder and the same confidence rules, for sFiles and for CloudFiles. [How we compare →](/blog/how-we-compare-salesforce-document-apps) Public sources only Every score rests on what anyone can read: vendor sites and help docs, AppExchange, review sites, social posts and independent write-ups. [How features are scored →](/blog/how-we-score-salesforce-document-management) Evidence you can check Each score's source, quote and read date is in the evidence post. CloudFiles' own evidence is collected once and linked from every comparison. [Read the evidence →](/blog/sfiles-vs-cloudfiles-evidence) Dated and corrected Scores as of 25 September 2026, re-read every cycle. If a score is wrong, tell us and we will correct it. [Report a correction →](/contact-us) ## Is CloudFiles the right fit for your team? In a 30-minute call, the CloudFiles team will look at your Salesforce and SharePoint setup and tell you plainly whether CloudFiles, sFiles or neither fits it. [Book a demo](https://meet.cloudfiles.io/salesforce?utm_content=sf-compare-document-management-cloudfiles-vs-sfiles-footer)