# 24Files vs CloudFiles > 24Files vs CloudFiles on one published method: Enterprise Readiness 3.3 vs 4.8, Functionality 3.9 vs 4.4 of 5, and how much public evidence backs each score. *Compare · Document management for Salesforce* ## 24Files vs CloudFiles Both products scored on the same matrix, from the same kinds of public source, with the same arithmetic. Every number below links back to the evidence behind it. [Read the evidence](/blog/24files-vs-cloudfiles-evidence) · [How we compare](/blog/how-we-compare-salesforce-document-apps) The verdict ## Both keep Salesforce files in SharePoint. CloudFiles goes deeper. CloudFiles leads on both Enterprise Readiness and Functionality. Every figure is a composite; the evidence behind each one is linked below it. Where each product sits Corner labels are for orientation only: each product is plotted at its exact scores, not placed in a cell. 24FilesCloudFilesEnterprise ReadinessBuilt, sold and bought for large organisations[Details →](#enterprise-readiness)24Files3.3/ 5MixedCloudFiles4.8/ 5Highly readyFunctionalityAverage rung across 18 features, weighted by Kano class[Details →](#functionality)24Files3.9/ 511 of 18 features at L4–L5CloudFiles4.4/ 516 of 18 features at L4–L5Dealbreakers3 features checked first, each at L4[Details →](#functionality)24Files3/ 3 pass - ✓IngestionL4 - ✓DownloadL4 - ✓PermissionsL4 CloudFiles3/ 3 pass - ✓IngestionL5 - ✓DownloadL5 - ✓PermissionsL4 Data ReliabilityHow much of the evidence is public and independent[Details →](#data-reliability)24Files85%Well documentedCloudFiles91%Well documented Biggest gapCloudFiles does more CloudFiles scores 4.4 of 5 on Functionality against 3.9 for 24Files, and fully supports 16 of the 18 features we checked against 11. Where 24Files leadsA published, flat price 24Files publishes its prices, from €5 per user a month, or a flat €5,000 a year for orgs of up to 250 users, with the same features in every tier. Where they tieLevel on 8 features Both are rated the same on search, opening the original file, renaming files and folders, deleting files and folders, editing files, version history, permissions and 2-way sync. [Enterprise Readiness](#enterprise-readiness)[Functionality](#functionality)[Automation](#automation)[Facts](#facts)[Data Reliability](#data-reliability)[Which to choose](#choose)[All document management apps →](/salesforce/compare/document-management) Enterprise Readiness ## Who each product is built for Four signals, each scored 1–5 from public sources. The item-by-item trail is in [the evidence post](/blog/24files-vs-cloudfiles-evidence#enterprise-readiness-score-x). Enterprise Readiness24Files3.3MixedCloudFiles4.8Highly ready SignalScore, 1–5What makes the difference Observed buyersWho actually buys itWeight 324Files3.3MixedCloudFiles4.7Highly readyCloudFiles aheadFour of seven identified CloudFiles reviewers work at firms of 1,000+ staff and enterprise or regulated organisations dominate its named customers; 24Files' identified buyers are spread across small, mid-size and large firms, and it publishes no case studies. Commercial & service designHow it's priced, sold and supportedWeight 224Files3.1MixedCloudFiles4.9Highly readyCloudFiles aheadCloudFiles includes all support free with every paid plan, offers a no-install test drive and exhibits at Salesforce's flagship events; 24Files' terms offer support by email for product issues only. Technical designHow deep and enterprise-grade it isWeight 224Files3.8Leans highCloudFiles5.0Highly readyCloudFiles aheadCloudFiles is independently audited for SOC 2 Type II and publishes a REST API and an Apex client; 24Files keeps no standalone SOC 2 report and offers Apex methods with no REST API. Messaging & ecosystemWho it's for, and who vouches for itWeight 124Files2.7MixedCloudFiles4.3Highly readyCloudFiles aheadCloudFiles aims its messaging at enterprise buyers in regulated industries and has 227 G2 reviews; 24Files' Capterra listing has one review, written by 24Flow's managing director. Functionality ## What each product does Eighteen document-management features, each rated on the same five-rung ladder. The score is the average rung, weighted by each feature's Kano class: Dial 3, Delighter 2, Dealbreaker 1, Distractor 0. [What each feature and rung means](/blog/how-we-score-salesforce-document-management#the-features). Functionality scoreaverage rung, weighted by Kano class*24Files***3.9 / 5***CloudFiles***4.4 / 5**Dealbreakers passedthe three features every buyer needs*24Files***3 / 3***CloudFiles***3 / 3**Rated the sameno difference between the two*Both***8 features** The feature ladder - L1**Absent.** Can't be done from Salesforce. - L2**Workaround.** Only through the storage's own interface, custom code or a manual step. - L3**Limited.** Works, but with gaps. - L4**Complete.** Everything a buyer expects. - L5**Extended.** Complete, plus useful extras. Bars fill to the rung reached. L4 and L5 count as fully supported. Storage Supportfully supported: 24Files 2 · CloudFiles 3 of 3Storage Depth24FilesL3 · LimitedCloudFilesL4 · CompleteBrowse Library24FilesL4 · CompleteCloudFilesL5 · ExtendedSearch24FilesL5 · ExtendedCloudFilesL5 · ExtendedAdvanced Opsfully supported: 24Files 3 · CloudFiles 3 of 5File Edit24FilesL3 · LimitedCloudFilesL3 · LimitedVersioning24FilesL2 · WorkaroundCloudFilesL2 · WorkaroundPermissions Dealbreaker24FilesL4 · CompleteCloudFilesL4 · CompleteMetadata24FilesL4 · CompleteCloudFilesL5 · Extended2-way sync24FilesL5 · ExtendedCloudFilesL5 · ExtendedBasic Opsfully supported: 24Files 6 · CloudFiles 7 of 7Ingestion Dealbreaker24FilesL4 · CompleteCloudFilesL5 · ExtendedPreview24FilesL4 · CompleteCloudFilesL5 · ExtendedOriginal Access24FilesL4 · CompleteCloudFilesL4 · CompleteDownload Dealbreaker24FilesL4 · CompleteCloudFilesL5 · ExtendedRename24FilesL4 · CompleteCloudFilesL4 · CompleteDelete24FilesL4 · CompleteCloudFilesL4 · CompleteMove / Copy24FilesL3 · LimitedCloudFilesL4 · CompleteSalesforce Supportfully supported: 24Files 0 · CloudFiles 3 of 3Experience Cloud Support24FilesL3 · LimitedCloudFilesL5 · ExtendedClassic Support24FilesL1 · AbsentCloudFilesL4 · CompleteMobile Compatibility24FilesL3 · LimitedCloudFilesL4 · Complete Automation ## How much runs without a person 9 of the 18 features can be automated. Each is rated on a five-rung ladder for how far it runs through Flow, for admins, and Apex or an API, for developers. The score is the average rung, reported on its own: it does not change the Functionality score above. 24Files3.6/ 5 average rung5 of 9 at L4 or above · 1 at L5CloudFiles4.8/ 5 average rung9 of 9 at L4 or above · 7 at L5 The automation ladder - L1**Absent.** No automation for the feature. - L2**Workaround.** Built-in options that act like automation, with little control. - L3**Limited.** Only one of Flow, Apex or an API, or thin capabilities. - L4**Complete.** Both Flow and Apex, with the basics covered. - L5**Extended.** Everything in L4, plus options beyond the basics. **CloudFiles higher** Storage Depth, Search, Delete, Move / Copy, Permissions, Metadata and Experience Cloud Support**24Files higher** none**Level** Ingestion and Rename Storage Depth24FilesL4 · CompleteCloudFilesL5 · ExtendedSearch24FilesL3 · LimitedCloudFilesL5 · ExtendedIngestion24FilesL5 · ExtendedCloudFilesL5 · ExtendedRename24FilesL4 · CompleteCloudFilesL4 · CompleteDelete24FilesL4 · CompleteCloudFilesL5 · ExtendedMove / Copy24FilesL3 · LimitedCloudFilesL5 · ExtendedPermissions24FilesL2 · WorkaroundCloudFilesL5 · ExtendedMetadata24FilesL4 · CompleteCloudFilesL5 · ExtendedExperience Cloud Support24FilesL3 · LimitedCloudFilesL4 · Complete Facts ## The two products, side by side Stated as facts and not scored. What they share comes first, then where they differ most. 24Filesby 24Flow · a Salesforce-native SharePoint connectorCloudFilesby CloudFiles · a Salesforce-native document management app What they have in common - Both install from AppExchange and create a SharePoint folder for each Salesforce record automatically. - Both keep files in the customer's own SharePoint, not in Salesforce storage. - Both let users manage the same files from Salesforce and SharePoint, with changes showing on refresh. Where they differ most24FilesCloudFiles Pricing and licence24FilesPublished: €5 per user a month from 20 users, a flat €5,000 a year up to 250 users, or a quote above 250CloudFilesFlexible: per org or per user, priced by quote Automation (Flow and Apex)24FilesAutomation score 3.6 of 5, with 1 of 9 features at the top rungCloudFilesScores higherAutomation score 4.8 of 5, with 7 of 9 features at the top rung Security and compliance24FilesNo standalone SOC 2 report; documented access controls, code scanning and an AppExchange security reviewCloudFilesScores higherIndependently audited for SOC 2 Type II; ISO 27001, 27017 and 27018; HIPAA; GDPR with a public DPA Developer access24Files18 documented Apex methods and platform events; no REST APICloudFilesScores higherA public REST API (20 endpoints) and an Apex client with 60+ methods Try before you buy24FilesA 14-day free trial installed in your own org; the AppExchange Test Drive is turned offCloudFilesScores higherA no-install test drive from the AppExchange Try It button, with a guide for each product “Scores higher” marks the product with the higher score on the matching item in this comparison. *Data Reliability* ## How much of this is *public* How much of what we scored is public, published by someone other than the vendor, and stated as a checkable fact. It measures what each vendor makes public, not the vendor. | Component | 24Files | CloudFiles | |---|---|---| | Data Reliability | 85% · Well documented | 91% · Well documented | | Coverage | 100% | 97% | | Independence | 76% | 87% | | Precision | 78% | 89% | | Where the evidence comes from | Customer reviews and independent write-ups back 10 of 18 features; the rest cite 24Files' own docs, website and demo videos | Customer reviews, review sites and company profiles back all 13 Enterprise Readiness items, and customer reviews and consultancy write-ups back 14 of 18 features, alongside CloudFiles' public security page, DPA and Trust Portal | | Key data reliability issue | Capterra's only 24Files review is written by 24Flow's managing director, and one of its two G2 reviews matches a 24Flow co-founder; neither is counted as independent | None found | Which to choose ## Start from what you need Each row is a need where the two products differ, answered from the scores above. If this matters to youBetter fitWhy You want a published, flat price 24Files24Files lists €5 per user a month from 20 users, or a flat €5,000 a year for orgs of up to 250 users; CloudFiles prices by quote, per org or per user. Users should upload whole folders and download in bulk CloudFilesCloudFiles uploads whole folders by drag and drop (L5) and downloads several files or whole folders at once (L5); 24Files shows no whole-folder upload or bulk download (L4 on both). You plan to automate file work with Flow or Apex CloudFilesAutomation score 4.8 against 3.6; higher on 7 of the 9 automatable features. Portal users on Experience Cloud need to edit and manage files CloudFilesCloudFiles portal users can edit and replace files under per-user action controls (L5); 24Files limits them to one public folder per record through a shared account (L3). Procurement asks for an audited SOC 2 Type II report CloudFilesCloudFiles is independently audited for SOC 2 Type II, with a public Trust Portal and DPA; 24Files keeps no standalone SOC 2 report. Developers need a REST API as well as Apex CloudFilesCloudFiles publishes a REST API and an Apex client; 24Files offers Apex methods and platform events, with no REST API. You want to try it before installing anything CloudFilesA Try It button on CloudFiles' AppExchange listing opens a pre-configured test drive org; 24Files' trial installs in your own org. ## Frequently asked questions **Q: How do 24Files and CloudFiles compare?** On Enterprise Readiness, 24Files scores 3.3 of 5 (Mixed) and CloudFiles 4.8 (Highly ready). On Functionality, CloudFiles scores 4.4 of 5 and 24Files 3.9, the Kano-weighted average of the rung each reaches on 18 document-management features; CloudFiles fully supports 16 of them and 24Files 11. Both pass all 3 dealbreaker features. **Q: How are 24Files and CloudFiles priced?** 24Files is billed yearly in three tiers: €5 per user a month from 20 users, a flat €5,000 a year for orgs of up to 250 users, and a quote above 250 users, with the same features in every tier. CloudFiles is flexible: it licenses per org or per user, and prices by quote. **Q: What security and compliance does each product claim?** CloudFiles is independently audited for SOC 2 Type II and holds ISO 27001, 27017 and 27018 certification, with HIPAA and GDPR compliance. 24Files keeps no standalone SOC 2 report; its security page describes access controls and code scanning, and it passed the AppExchange security review. **Q: Does 24Files need a separate licence for any feature?** Its Copilot Search needs a Microsoft 365 Copilot licence for each user and has to be switched on by 24Files; without it, users have 24Files' Global Search. CloudFiles' search is included. **Q: Where does 24Files score higher than CloudFiles?** On no feature. It publishes a price list, including a flat price for up to 250 users, where CloudFiles prices by quote. **Q: Who wrote this comparison, and how was it scored?** CloudFiles wrote it. Both products are scored with the same published method, from the same kinds of public source, and the evidence behind every score is published so it can be checked. Ties and losses are shown as they fall. How this comparison was made ## Scored the same way, in the open CloudFiles makes one of the two products compared here, so everything that decides a score is published, including where 24Files comes out ahead. CloudFiles' own evidence is in [CloudFiles for Document Management: the evidence](/blog/cloudfiles-document-management-evidence). One method for both The same two axes, the same five-rung feature ladder and the same confidence rules, for 24Files and for CloudFiles. [How we compare →](/blog/how-we-compare-salesforce-document-apps) Public sources only Every score rests on what anyone can read: vendor sites and help docs, AppExchange, review sites, social posts and independent write-ups. [How features are scored →](/blog/how-we-score-salesforce-document-management) Evidence you can check Each score's source, quote and read date is in the evidence post. CloudFiles' own evidence is collected once and linked from every comparison. [Read the evidence →](/blog/24files-vs-cloudfiles-evidence) Dated and corrected Scores as of 29 September 2026, re-read every cycle. If a score is wrong, tell us and we will correct it. [Report a correction →](/contact-us) ## Is CloudFiles the right fit for your team? In a 30-minute call, the CloudFiles team will look at your Salesforce and SharePoint setup and tell you plainly whether CloudFiles, 24Files or neither fits it. [Book a demo](https://meet.cloudfiles.io/salesforce?utm_content=sf-compare-document-management-cloudfiles-vs-24files-footer)