# Salesforce Document Management Apps Compared

> CloudFiles, 24Files, XfilesPro, Share Connect and sFiles scored on one published method: Functionality, Enterprise Readiness, dealbreakers, automation and how much public evidence backs each score.

*Compare · Document management for Salesforce*

## Salesforce document management apps, *compared*

Five apps that manage Salesforce files in external storage, scored on one published method from public sources. Every score links to the evidence behind it.

[See the scores](#scores) · [How we score](/blog/how-we-score-salesforce-document-management)

The matrix

## Five apps on one method

Each app is plotted at its exact Enterprise Readiness and Functionality scores, from public sources, with the same arithmetic for every app. Every figure is a composite; the evidence behind it is on each app's head-to-head page.

Where each app sits Corner labels are for orientation only: each app is plotted at its exact scores, not placed in a cell.

Highest on both scoresCloudFiles

Enterprise Readiness 4.8 and Functionality 4.4 of 5, the highest of the five apps on each, with 16 of the 18 features fully supported.

Closest on Functionality24Files

3.9 of 5, with 11 of the 18 features fully supported, and 3.3 on Enterprise Readiness.

DealbreakersThree of five pass all three

CloudFiles, 24Files and XfilesPro pass Ingestion, Download and Permissions at L4 or above. Share Connect misses Ingestion and sFiles misses Permissions.

Where rivals leadPublished prices

All four rivals publish a price list. CloudFiles prices by quote, per org or per user, the sales-led model common in enterprise software.

[Scoreboard](#scores)[Feature by feature](#features)[Automation](#automation)[Facts](#facts)[Data Reliability](#data-reliability)[Head-to-head pages](#head-to-head)

Scoreboard

## Five apps, ranked

Ranked by Functionality, the score built for this arena, with Enterprise Readiness breaking ties. XfilesPro and Share Connect tie on Functionality at 3.4; XfilesPro ranks higher on Enterprise Readiness, 3.3 against 2.6.

| # | App | Functionality | Enterprise Readiness | Dealbreakers | Automation | Data Reliability |
|---|---|---|---|---|---|---|
| 1 | CloudFilesby CloudFiles[The evidence →](/blog/cloudfiles-document-management-evidence) | 4.4/ 516 of 18 at L4–L5 | 4.8/ 5Highly ready | 3/ 3 passall pass | 4.8/ 59 of 9 at L4–L5 | 91%Well documented |
| 2 | 24Filesby 24Flow[24Files vs CloudFiles →](/salesforce/compare/document-management/cloudfiles-vs-24files) | 3.9/ 511 of 18 at L4–L5 | 3.3/ 5Mixed | 3/ 3 passall pass | 3.6/ 55 of 9 at L4–L5 | 85%Well documented |
| 3 | XfilesProby XfilesPro Labs[XfilesPro vs CloudFiles →](/salesforce/compare/document-management/cloudfiles-vs-xfilespro) | 3.4/ 510 of 18 at L4–L5 | 3.3/ 5Mixed | 3/ 3 passall pass | 2.0/ 51 of 9 at L4–L5 | 82%Well documented |
| 4 | Share Connectby Appiphony[Share Connect vs CloudFiles →](/salesforce/compare/document-management/cloudfiles-vs-share-connect) | 3.4/ 58 of 18 at L4–L5 | 2.6/ 5Leans low | 2/ 3 passmisses Ingestion | 2.3/ 50 of 9 at L4–L5 | 77%Well documented |
| 5 | sFilesby Upsource Solutions[sFiles vs CloudFiles →](/salesforce/compare/document-management/cloudfiles-vs-sfiles) | 3.1/ 56 of 18 at L4–L5 | 3.8/ 5Leans high | 2/ 3 passmisses Permissions | 4.2/ 58 of 9 at L4–L5 | 76%Well documented |

Functionality Average rung across 18 features, weighted by Kano class.
Enterprise Readiness Built, sold and bought for large organisations, from four signals.
Dealbreakers Ingestion, Download and Permissions, each needing L4 or above.
Automation Average rung across the 9 features that run through Flow, Apex or an API. Not counted in Functionality.
Data Reliability How much of the evidence is public, independent and precise.

Functionality

## Every feature, every app

The 18 features of this arena, each rated on the same five-rung ladder. L4 and L5 count as fully supported. [What each feature and rung means](/blog/how-we-score-salesforce-document-management#the-features).

L1AbsentL2WorkaroundL3LimitedL4CompleteL5Extended

| Feature | CloudFiles | 24Files | XfilesPro | Share Connect | sFiles |
|---|---|---|---|---|---|
| Storage Support |
| Storage Depth | L4 | L3 | L3 | L3 | L3 |
| Browse Library | L5 | L4 | L3 | L3 | L4 |
| Search | L5 | L5 | L3 | L3 | L3 |
| Basic Ops |
| Ingestion Dealbreaker | L5 | L4 | L4 | L3 | L4 |
| Preview | L5 | L4 | L4 | L4 | L2 |
| Original Access | L4 | L4 | L3 | L4 | L4 |
| Download Dealbreaker | L5 | L4 | L4 | L4 | L4 |
| Rename | L4 | L4 | L4 | L4 | L3 |
| Delete | L4 | L4 | L4 | L4 | L3 |
| Move / Copy | L4 | L3 | L3 | L3 | L2 |
| Advanced Ops |
| File Edit | L3 | L3 | L2 | L4 | L3 |
| Versioning | L2 | L2 | L3 | L2 | L2 |
| Permissions Dealbreaker | L4 | L4 | L4 | L4 | L3 |
| Metadata | L5 | L4 | L4 | L3 | L4 |
| 2-way sync | L5 | L5 | L4 | L2 | L2 |
| Salesforce Support |
| Experience Cloud Support | L5 | L3 | L4 | L4 | L3 |
| Classic Support | L4 | L1 | L4 | L1 | L3 |
| Mobile Compatibility | L4 | L3 | L3 | L1 | L4 |
| Functionality score | **4.4** | **3.9** | **3.4** | **3.4** | **3.1** |
| Features at L4–L5 | **16** / 18 | **11** / 18 | **10** / 18 | **8** / 18 | **6** / 18 |

Automation

## How much runs without a person

9 of the 18 features can be automated. Each is rated on a five-rung ladder for how far it runs through Flow, for admins, and Apex or an API, for developers. The score is the average rung, reported on its own: it does not change Functionality. [How the automation ladder works](/blog/how-we-score-salesforce-document-management#how-the-automation-score-works-here).

L1AbsentL2WorkaroundL3LimitedL4CompleteL5Extended

| Feature | CloudFiles | 24Files | XfilesPro | Share Connect | sFiles |
|---|---|---|---|---|---|
| Storage Depth | L5 | L4 | L2 | L3 | L4 |
| Search | L5 | L3 | L1 | L1 | L5 |
| Ingestion | L5 | L5 | L4 | L3 | L4 |
| Rename | L4 | L4 | L3 | L3 | L4 |
| Delete | L5 | L4 | L1 | L1 | L4 |
| Move / Copy | L5 | L3 | L1 | L3 | L5 |
| Permissions | L5 | L2 | L2 | L1 | L5 |
| Metadata | L5 | L4 | L2 | L3 | L4 |
| Experience Cloud Support | L4 | L3 | L2 | L3 | L3 |
| Automation score | **4.8** | **3.6** | **2.0** | **2.3** | **4.2** |
| Features at L4–L5 | **9** / 9 | **5** / 9 | **1** / 9 | **0** / 9 | **8** / 9 |

Facts

## The five apps, side by side

Stated as facts and not scored, with the same rows for every app. What all five share comes first.

What all five have in common
- All five install from AppExchange and connect Salesforce records to folders in external storage.
- All five keep files in the customer's own storage, not in Salesforce storage.
- All five let users upload files to storage and download them from the Salesforce record.

| Topic | CloudFilesby CloudFiles | 24Filesby 24Flow | XfilesProby XfilesPro Labs | Share Connectby Appiphony | sFilesby Upsource Solutions |
|---|---|---|---|---|---|
| Pricing and licence | Flexible: per org or per user, priced by quote | €5 per user a month from 20 users, a flat €5,000 a year up to 250 users, or a quote above 250 | Per user, billed yearly, 10-user minimum: Standard from $14.99 a month, Enterprise by quote | Per user, self-serve: Starter $6 and Pro $12 a month on annual terms | Per org, by user band: $6,930 to $55,230 a year Standard, $17,325 to $138,075 Enterprise |
| Security and compliance | Independently audited for SOC 2 Type II; ISO 27001, 27017 and 27018; HIPAA; GDPR with a public DPA | No standalone SOC 2 report; documented access controls and code scanning | SOC 2 Type II announced in a 2025 blog post; no trust centre, security page or DPA found | A company-level SOC 2 Type 2 claim on Appiphony's homepage, with the report on written request | Claims FedRAMP compliance on its AppExchange listing; no matching FedRAMP record found |
| Developer access | A public REST API (20 endpoints) and an Apex client with 60+ methods | 18 documented Apex methods and platform events; no REST API | Flow actions; no public API reference or Apex client found | One packaged Flow action with result platform events; no public REST API | A REST surface through Apex REST and a 47-method Apex client, on the Enterprise tier |
| Try before you buy | A no-install test drive from the AppExchange Try It button, with a guide for each product | A 14-day free trial, installed in your own org | A 7-day AppExchange trial, installed in your own org | A 14-day trial for up to 10 users, installed in your own org | A free trial, with a Test Drive team to help with setup |

Data Reliability

## How much of this is public

How much of what we scored is public, published by someone other than the vendor, and stated as a checkable fact. It measures what each vendor makes public, not the vendor. All five are well documented, at 75% or above.

| App | Data Reliability | Coverage | Independence | Precision |
|---|---|---|---|---|
| CloudFiles | 91%Well documented | 97% | 87% | 89% |
| 24Files | 85%Well documented | 100% | 76% | 78% |
| XfilesPro | 82%Well documented | 98% | 82% | 64% |
| Share Connect | 77%Well documented | 100% | 71% | 61% |
| sFiles | 76%Well documented | 95% | 65% | 69% |

Coverage Is the information public at all?
Independence Is it published by someone other than the vendor?
Precision Is it a checkable fact rather than a general claim? Counted only where a precise figure is expected.

Before you compare

## Check what you already have

Salesforce's own Files Connect is the baseline every app here is measured against, not a rival. It is included from Professional edition up, and lets users browse, open and download files in external storage from a record; creating or updating those files is not available in the Salesforce UI. The [buyer's guide](/salesforce/document-management/guide) covers what to check first.

 Do you need files outside Salesforce at all?

Salesforce's own storage allocations, and the three reasons that justify leaving them.

[Read the question →](/salesforce/document-management/questions/do-you-need-external-storage) Is Files Connect enough on its own?

What Files Connect can and cannot do today, and the checklist that decides it.

[Read the question →](/salesforce/document-management/questions/is-files-connect-enough) Files one at a time, or whole folders?

Where linking single files stops working and keeping folders in step with records begins.

[Read the question →](/salesforce/document-management/questions/files-or-folders) What will it actually cost?

The six line items that decide total cost, for any vendor you pick.

[Read the question →](/salesforce/document-management/questions/what-it-costs)

*Head-to-head*

## Each app against *CloudFiles*

One page per app, with every score and the evidence behind it. Not yet scored: S‑Drive, S3‑Link and Box for Salesforce.

- **CloudFiles vs 24Files** — Both keep Salesforce files in SharePoint. CloudFiles goes deeper on automation, security and developer access, scored item by item on one published method. [Read the comparison](/salesforce/compare/document-management/cloudfiles-vs-24files)
- **CloudFiles vs XfilesPro** — Both manage Salesforce files in your own storage. CloudFiles goes deeper on storage control, automation and security, scored item by item on one published method. [Read the comparison](/salesforce/compare/document-management/cloudfiles-vs-xfilespro)
- **CloudFiles vs Share Connect** — Both put SharePoint files on Salesforce records. CloudFiles goes deeper on sync, automation and security, scored item by item on one published method. [Read the comparison](/salesforce/compare/document-management/cloudfiles-vs-share-connect)
- **CloudFiles vs sFiles** — Both link SharePoint folders to Salesforce records. CloudFiles goes deeper on storage control, automation and security, scored item by item on one published method. [Read the comparison](/salesforce/compare/document-management/cloudfiles-vs-sfiles)

## Frequently asked questions

**Q: What is the best document management app for Salesforce?**
Of the five apps scored on our published method, CloudFiles scores highest on both axes: Enterprise Readiness 4.8 and Functionality 4.4 of 5. 24Files is next on Functionality at 3.9, then XfilesPro and Share Connect at 3.4 and sFiles at 3.1. CloudFiles makes one of the five, so every score and the evidence behind it is published for checking.

**Q: Which of these apps publish their prices?**
24Files, XfilesPro, Share Connect and sFiles publish price lists. 24Files starts at €5 per user a month and offers a flat €5,000 a year for orgs of up to 250 users; XfilesPro Standard starts at $14.99 per user a month; Share Connect Starter is $6 and Pro $12 per user a month; sFiles prices per org, from $6,930 a year. CloudFiles licenses per org or per user and prices by quote.

**Q: Which apps pass all three dealbreaker features?**
Ingestion, Download and Permissions are checked first, and a pass needs L4 (Complete) or above. CloudFiles, 24Files and XfilesPro pass all three. Share Connect misses Ingestion and sFiles misses Permissions.

**Q: Which apps have an independently audited SOC 2 Type II report?**
CloudFiles is independently audited for SOC 2 Type II, with a public Trust Portal and DPA. XfilesPro announced a SOC 2 Type II attestation in a 2025 blog post that names no auditor, and Appiphony, which makes Share Connect, states a company-level SOC 2 Type 2 attestation with the report on written request. 24Files keeps no standalone SOC 2 report, and sFiles claims FedRAMP compliance with no matching record on the FedRAMP Marketplace.

**Q: Is Salesforce Files Connect enough on its own?**
Files Connect is Salesforce's own bridge to external storage, included from Professional edition up. It lets users browse, open and download external files from a record. Creating or updating those files is not available in the Salesforce UI and needs a developer to use the Chatter REST API. It is the baseline for this arena, not a scored rival.

**Q: Why are S-Drive, S3-Link and Box for Salesforce not on the matrix?**
They are in this arena but have not been scored yet. Each will be added, with its own head-to-head page, once its evidence has been collected and reviewed the same way as the five apps here.

**Q: Who scored these apps, and how?**
CloudFiles did. Every app is scored with the same published method, from the same kinds of public source, and the evidence behind every score is published so it can be checked. Ties and losses are shown as they fall.

How this comparison was made

## Scored the same way, in the open

CloudFiles makes one of the five apps, so everything that decides a score is published, including where rivals come out ahead. This page scores managing Salesforce files in external storage. Generating documents, reading them with AI, e-signature and tracked external sharing are outside this arena and not scored here.

 One method for every app

The same two axes, the same five-rung feature ladder and the same confidence rules, for all five apps.

[How we compare →](/blog/how-we-compare-salesforce-document-apps) Public sources only

Every score rests on what anyone can read: vendor sites and help docs, AppExchange, review sites, social posts and independent write-ups.

[How features are scored →](/blog/how-we-score-salesforce-document-management) Evidence you can check

The roundup shows how each app's position is built, and each app's evidence post gives the source, quote and read date behind every score.

[Read the roundup →](/blog/best-salesforce-document-management-apps) Dated and corrected

Scores as of 29 September 2026, re-read every cycle. If a score is wrong, tell us and we will correct it.

[Report a correction →](/contact-us)

## Is CloudFiles the right fit for your team?

In a 30-minute call, the CloudFiles team will look at your Salesforce setup and storage and tell you plainly which of these apps, if any, fits it.

[Book a demo](https://meet.cloudfiles.io/salesforce?utm_content=sf-compare-document-management-footer)