# Securely collect sensitive docs in HubSpot with CloudFiles

> Collect sensitive documents via HubSpot in a compliant way and store them securely in connected cloud storage.

## Collect sensitive documents in a compliant way

CloudFiles creates deal-specific folders and branded upload portals, so contacts can submit sensitive documents securely and in the correct place.

[Read technical guide](https://help.cloudfiles.io/hubspot/collecting-sensitive-documents-in-a-compliant-way-using-hubspot-with-an-external-storage-system) · [Talk to a Document Expert](https://meet.cloudfiles.io/hubspot?utm_content=hs-collect-sensitive-documents-hero)

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## Collect sensitive documents, by the numbers

Results reported by teams using CloudFiles to collect sensitive documents in HubSpot.

- **80%** — Faster setup with automated parent and sub-folder hierarchies
- **10+ hrs** — Saved weekly by removing repetitive folder creation tasks
- **90%** — Fewer errors in folder creation and placement

## 3 steps to collect sensitive documents

Steps to automate compliant document collection.

- **Create a structured folder for each contact** — Creates a dedicated folder for every new contact or deal in external storage directly from HubSpot.
- **Request documents in a secure portal** — Builds a pre-structured dataroom with file requests, so contacts know exactly what to upload and where.
- **Share the portal and track submissions** — Stores the dataroom link in HubSpot and tracks document uploads and completion status.

## Results of collecting sensitive documents

Results reported by teams using automated document collection portals.

- **80% faster setup** — Creates parent and sub-folder hierarchies in external storage without manual steps.
- **10+ hours saved weekly** — Removes repetitive folder creation tasks.
- **Full file visibility** — Access files and folders directly from HubSpot records.
- **90% fewer errors** — Automated workflows apply consistent folder creation and placement.
- **Storage compatibility** — Works with Google Drive, SharePoint, and Dropbox.
- **Scales to any record volume** — Manages folder automation regardless of organization size.

## More use cases

Related automation for client portals and document approval.

### Create a client document portal in HubSpot

Set up a self-updating HubSpot dataroom to collect, share, and organize client documents automatically.

[Learn more](/hubspot/use-cases/centralized-document-collection/client-document-portal)

### Create a selective file collection portal

Collect and organize specific files in external storage based on user input through HubSpot workflows.

[Learn more](/hubspot/use-cases/centralized-document-collection/selective-file-collection-portal)

### Streamline document approvals

Build an approval flow in HubSpot that automates storage, tracks submissions, notifies teams, and finalizes approvals.

[Learn more](/hubspot/use-cases/centralized-document-collection/document-approval-process)

## Used across industries

CloudFiles automates document workflows across industries.

- **Financial services** — Organize client and compliance documents into structured cloud folders, linked to HubSpot records for access and audits.
- **Technology & IT** — Manage project, onboarding, and client files by organizing them in external storage and linking them to deals and tickets.
- **Manufacturing** — Structure supplier, QA, and compliance documents in cloud folders connected to vendor records or production tickets.

## Stay compliant & secure.

CloudFiles is independently audited for SOC 2 Type II, certified to ISO 27001, and compliant with HIPAA and GDPR. Data residency is supported in the US, EU, UK, and AU. Your files stay in your own storage — CloudFiles never re-hosts them — and are not used to train our AI models.

Certifications: SOC 2 Type II, HIPAA, GDPR, ISO 27001

[Security overview](/security)

## CloudFiles can automate anything on HubSpot

But don’t just take it from us

> "CloudFiles was live in our HubSpot workflows instantly. Easy to use, solved all file-sharing issues, and the personalized support made onboarding effortless. Highly recommend!" — **Lauren Goldman, Lyka**

> "Best HubSpot-SharePoint integration! CloudFiles automates file management seamlessly. Super responsive team, fast bug fixes, and smooth workflow automation. Tried others—this is by far the best!" — **Ron Rosenwasser, Taxolution Advisory LLC**

> "CloudFiles revolutionized our file sharing with partners and investors! Eliminated access issues, seamless integration with HubSpot, and powerful engagement analytics." — **Carolyn Treviño Jenkins, We Are Here**

> "Best document tool for HubSpot! Easy to use, great analytics, and password-protected sharing. CloudFiles simplifies document management and tracking effortlessly." — **Chris Moore, HubSpot**

> "CloudFiles delivers precise file tracking! HubSpot integration helps us capture views, and the insights we get are invaluable for understanding audience engagement." — **Ken Underhill, D&S Car Wash Supply**

> "CloudFiles is perfect for sales! Finally, a document control tool that works flawlessly in HubSpot. The ability to turn off downloads is a game-changer!" — **Trav White, Neighbourhood**

> "Essential for recruiters! CloudFiles transforms CV sharing in HubSpot with trackable links instead of attachments, making client interactions seamless and efficient. A game-changer for recruitment!" — **Stephen Drew, Architecture Social**

> "CloudFiles makes content gating seamless! Easy-to-use multiple URLs for tracking, deep HubSpot integration, and a super responsive support team make it a must-have tool!" — **Frank Bocchino, Trion properties**

> "CloudFiles is the best document tool for HubSpot! It’s intuitive, provides deep viewing analytics, and outperforms HubSpot's native file tools with precise tracking." — **John Wu, Tenet Technologies**

## Built for every HubSpot team

One platform, tailored to how each team already works in HubSpot.

- **Sales** — Auto-create deal folders, generate on-brand proposals and contracts from deal data, and share them as trackable links with e-signature via DocuSign, all without leaving HubSpot. [Explore for sales](https://help.cloudfiles.io/hubspot/sales-and-service-users-quick-start)
- **Marketing** — Share collateral across web, social, ads, and email while collecting personalized analytics, even without gating content, then segment and score leads using HubSpot lists and workflows. [Explore for marketing](https://help.cloudfiles.io/hubspot/cms-and-marketing-users-quick-start)
- **Service** — Automate folder and file operations tied to service records, and securely collect documents from customers with file requests that transfer straight to your connected cloud storage. [Explore for service](https://help.cloudfiles.io/hubspot/sales-and-service-users-quick-start)

## HubSpot collect sensitive documents FAQs

**Q: Can a folder be created automatically for a new contact or deal before requesting sensitive documents?**
Yes. CloudFiles creates a dedicated folder for every new contact or deal in external storage directly from HubSpot.

**Q: How does a contact know which documents to upload?**
A pre-structured dataroom includes file requests, so contacts know exactly what to upload and where.

**Q: Can I track whether a contact has completed their document submission?**
Yes. The dataroom link is stored in HubSpot, and document uploads and completion status are tracked in real time.

**Q: How long does self-setup take for collecting sensitive documents?**
Self-setup is documented to take about two minutes.

**Q: Which storage platforms support secure document collection in HubSpot?**
Google Drive, SharePoint, and Dropbox are supported for this automation in HubSpot.

**Q: Is this method suitable for compliance-sensitive document collection?**
This setup is described specifically for collecting sensitive documents in a compliant way, using structured folders and secure portals.

**Q: Is there an option for clients to access an ongoing portal instead of a one-time upload request?**
Yes. A related setup creates a self-updating HubSpot dataroom for clients to collect, share, and organize documents on an ongoing basis.

**Q: Can I request only specific document types instead of a general upload request?**
Yes. A related setup creates a selective file collection portal that organizes files based on user input through HubSpot workflows.

**Q: Can submitted documents go through an approval step?**
Yes. A related setup builds an approval flow that automates storage, tracks submissions, notifies teams, and finalizes approvals.

## Meet a Document Expert !

Book Your Personalized Demo NOW ! Join 500+ teams using CloudFiles to streamline workflows, cutting document chaos by 75% while saving hours every week.

[Book a demo](https://meet.cloudfiles.io/hubspot?utm_content=hs-collect-sensitive-documents-footer)